Privacy Policy

RemixHook (“we,” “us,” or “our”) collects information you provide directly to us, including:

• Account Information: Name, email address, and encrypted credentials when you register
• Payment Information: Billing details processed securely by our third-party payment processors — we do not store your full payment card details on our servers
• User Content: Content you upload, paste, or input, such as URLs, text, and creative briefs
• Usage Data: Interactions with our platform, features used, and session information
• Communications: Information you provide when contacting support or responding to surveys

We automatically collect certain information when you use our service, including IP address, browser type and version, operating system, device identifiers, referring URLs, pages viewed, and usage patterns.

If you are in the European Economic Area (EEA), United Kingdom, or Switzerland, we process your personal data based on the following legal grounds:

• Contract Performance: Processing necessary to provide the Service to you
• Legitimate Interests: Processing for our legitimate business interests, such as improving our services, preventing fraud, and ensuring security
• Consent: Where you have given explicit consent for specific processing activities
• Legal Obligations: Processing required to comply with applicable laws

We use the information we collect to:

• Provide, operate, maintain, and improve our services
• Process transactions and send related information
• Send technical notices, updates, security alerts, and administrative messages
• Respond to comments, questions, and customer service requests
• Monitor and analyze trends, usage, and activities in aggregate form
• Detect, investigate, and prevent fraudulent transactions, abuse, and other illegal activities
• Personalize and improve your experience with the Service
• Comply with legal obligations and enforce our terms

We do not use your personal content to train AI models. Content you input is processed solely to generate your requested output and is not retained beyond what is necessary to provide the Service.

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following limited circumstances:

• Service Providers: With third-party vendors who perform services on our behalf, bound by contractual obligations to protect your data
• Legal Requirements: When required by law, subpoena, court order, or governmental request, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others
• Business Transfers: In connection with any merger, acquisition, sale of assets, financing, or transfer of all or a portion of our business
• With Your Consent: When you have explicitly consented to the disclosure

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. Specifically:

• Account data is retained while your account is active and for a reasonable period afterward
• Transaction records are retained as required for tax and legal compliance
• Generated content and inputs are retained only as needed to provide the Service
• Upon account deletion, we will remove or anonymize your personal data within 30 days, except where retention is legally required

We implement industry-standard technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption of data in transit and at rest, access controls, and regular security assessments.

However, no method of electronic transmission or storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security. You are responsible for maintaining the confidentiality of your account credentials.

In the event of a data breach that affects your personal information, we will notify you and the relevant supervisory authorities as required by applicable law. Notification will be made without undue delay and within the timeframes required by applicable regulations.

We use cookies and similar tracking technologies to collect information about your browsing activities and analyze usage patterns. Types of cookies we use include:

• Essential Cookies: Required for the Service to function properly
• Analytics Cookies: Help us understand how visitors interact with the Service
• Preference Cookies: Remember your settings and preferences

You can control cookies through your browser settings. Disabling certain cookies may limit your ability to use some features of the Service.

Our Service does not currently respond to “Do Not Track” (DNT) browser signals. We will update this policy if we adopt a DNT standard in the future.

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• Right of Access: Request a copy of the personal data we hold about you
• Right to Rectification: Request correction of inaccurate or incomplete personal data
• Right to Erasure: Request deletion of your personal data, subject to legal retention requirements
• Right to Restrict Processing: Request that we limit how we use your data
• Right to Data Portability: Receive your data in a structured, commonly used, and machine-readable format
• Right to Object: Object to processing based on legitimate interests or for direct marketing
• Right to Withdraw Consent: Where processing is based on consent, withdraw that consent at any time

To exercise these rights, please contact us at support@remixhook.com. We will respond to your request within 30 days (or as required by applicable law). We may request verification of your identity before processing your request.

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA):

• Right to Know: You may request the categories and specific pieces of personal information we have collected about you
• Right to Delete: You may request that we delete personal information we have collected from you
• Right to Opt-Out of Sale: We do not sell personal information. If this changes, we will provide a “Do Not Sell My Personal Information” link
• Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights
• Right to Correct: You may request correction of inaccurate personal information
• Right to Limit Use of Sensitive Personal Information: You may limit our use and disclosure of sensitive personal information

To exercise these rights, email us at support@remixhook.com. We will verify your identity before processing any request.

Our Service uses artificial intelligence to analyze content and generate scripts. When you use these features:

• Your inputs are processed to produce AI-generated outputs
• We do not use your personal content to train or improve our AI models
• AI-generated outputs may be stored temporarily to deliver the Service
• No automated decision-making with legal or similarly significant effects is performed on your data without human oversight

Our Service may reference or analyze publicly available content from third-party platforms. We do not control the privacy practices of these platforms. Any publicly available information accessed through our Service is subject to the privacy policies and terms of those platforms.

We are not responsible for the privacy practices, content, or accuracy of third-party websites or services linked to or integrated with our Service.

Our Service is not directed to individuals under the age of 13 (or 16 in the EEA). We do not knowingly collect personal information from children. If we learn that we have collected personal information from a child under the applicable age, we will take steps to delete that information promptly. If you believe a child has provided us with personal information, please contact us at support@remixhook.com.

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from your jurisdiction. By using the Service, you consent to the transfer of your data to these countries. We ensure appropriate safeguards are in place, such as standard contractual clauses approved by relevant authorities, to protect your data during international transfers.

We may update this privacy policy from time to time. We will notify you of material changes by posting the new policy on this page and updating the “Last updated” date. For significant changes, we may also provide notice via email or through the Service. Your continued use of the Service after any changes constitutes acceptance of the updated policy.

If you have questions, concerns, or complaints about this privacy policy or our data practices, please contact us at:

• Email: support@remixhook.com

If you are in the EEA and believe we have not adequately resolved your concern, you have the right to lodge a complaint with your local data protection supervisory authority.